These Terms and Conditions (“Terms”) apply to purchases made through the AXLIVOMY online store.

The AXLIVOMY online store is owned and operated by Xi'an Xinjuda Trading Co., Ltd.

By submitting an order through our online store, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies published on our website.

Scope of These Terms

These Terms apply to purchases of products offered through the AXLIVOMY online store.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and Product Support & Care information.

Where applicable, these policies should be read together with these Terms. If any provision conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, functionality, pricing, images, and availability as accurately as possible.

AXLIVOMY products may include:

Cleaning Tools designed to support everyday household cleaning and maintenance.

Scrub Accessories selected for detailed cleaning tasks and the care of suitable household surfaces.

Sweep & Dust essentials intended to support sweeping, dust removal, and routine home maintenance.

Our collection may evolve as new products, designs, and variations are introduced.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, product batch differences, or packaging and design updates.

Products featuring different materials, finishes, textures, colors, shapes, or functional details may have minor variations in appearance. Such variations are normal characteristics of manufacturing and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund where applicable.

Product Requirements and Usage Information

Certain AXLIVOMY cleaning products may include or require compatible components such as handles, brush heads, detachable attachments, connectors, fasteners, replaceable parts, or other accessories specified on the relevant product page.

Customers are responsible for reviewing product information, specifications, dimensions, material details, intended applications, and usage instructions before purchasing or using a product.

Product designs, components, attachment systems, cleaning functions, and included accessories may vary between models or versions.

Unless expressly stated otherwise, AXLIVOMY does not guarantee compatibility with third-party replacement parts, attachments, accessories, or components.

Customers should use each product only for its intended purpose and follow the product-specific instructions and care recommendations provided.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

AXLIVOMY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider and applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Customer Support Email: service@axlivomy.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, our applicable Return & Refund Policy may apply.

Prices

Product prices displayed in the AXLIVOMY online store are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product model, specifications, variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

AXLIVOMY may update product prices for future purchases at any time. Such changes will not retroactively alter completed transactions except where required by applicable law or agreed with the customer.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and provide an appropriate refund.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

For additional information regarding delivery-related charges, please review our Shipping Policy.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, the information provided is accurate and complete, and you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information about payment processing, transaction verification, and checkout security, please review our Payment & Security Policy.

Promotions and Offers

AXLIVOMY may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other special offers.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, or usage restrictions.

Unless otherwise stated in the applicable promotion, promotional offers cannot be combined with other offers, and discounts generally cannot be applied retroactively to completed orders.

AXLIVOMY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The specific terms displayed with each promotion will govern that offer.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise. Estimated delivery times do not constitute guaranteed delivery dates.

Delivery may be affected by circumstances outside AXLIVOMY's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, public holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

AXLIVOMY products may include long handles, brush heads, detachable cleaning attachments, scrubbing components, wiping accessories, or other individual parts that require suitable packaging.

We take reasonable measures to prepare products for transportation. Customers should inspect their orders promptly after delivery and contact our support team if products arrive damaged, defective, incorrect, or incomplete.

For further information, please review our Shipping Policy.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact AXLIVOMY before returning a product so that our customer support team can review your request and provide the applicable instructions.

Return eligibility, return shipping costs, refund methods, and processing times may depend on the circumstances of the request, the condition of the product, the applicable policy, and relevant legal requirements.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your AXLIVOMY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving cleaning tools, handles, brush heads, scrubbing attachments, wiping components, sweeping accessories, fasteners, connectors, or other product components.

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label where available, or a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and provided further instructions.

Depending on the circumstances, applicable policies, and applicable law, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

AXLIVOMY products should be used only for their intended purpose and according to the product instructions, technical specifications, safety information, care recommendations, and other product-specific guidance provided.

Cleaning Tools and Accessories

Use cleaning products according to their intended applications and the instructions provided for each item.

Before use, check that handles, brush heads, detachable attachments, connectors, and other components are correctly assembled and securely attached where applicable.

Handle products carefully and avoid unnecessary impact, excessive pressure, or force that could damage the product or its components.

Use suitable cleaning methods and materials for the product's construction and intended application. Avoid harsh chemicals, excessive heat, or prolonged exposure to moisture where these conditions may damage the product.

Where appropriate, test a cleaning accessory on a small, inconspicuous area before using it on a delicate or sensitive surface.

Product Maintenance

Follow the product-specific care instructions supplied with your purchase.

Where appropriate, remove accumulated dirt and residue after use, rinse reusable cleaning accessories as directed, and allow products to dry thoroughly before storage.

Store cleaning tools and accessories in a suitable environment and avoid conditions that may cause unnecessary deterioration of their materials or components.

Do not modify product components or use unauthorized replacement parts where doing so may compromise the product's intended functionality or safe use.

Stop using a product if it appears damaged, unstable, or unsuitable for continued use.

Indoor and Outdoor Use

The intended environment for AXLIVOMY products depends on the design and specifications of each individual item.

Unless a product page specifically states otherwise, do not assume that a cleaning tool or accessory is suitable for every outdoor environment or exposure condition.

Products should be protected from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, harsh chemicals, or other environmental conditions that may damage their materials or construction.

Any claim regarding outdoor suitability, water resistance, or compatibility with a particular environment applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements and specifications displayed in the AXLIVOMY online store are provided as product references.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, product batch differences, or design updates.

Products may also show slight differences in color tone, finish, texture, shape, dimensions, or other details due to material properties and manufacturing conditions.

Such variations do not necessarily indicate a product defect when they fall within normal manufacturing tolerances and do not materially affect the product's intended functionality.

Product Support and Warranty

Certain AXLIVOMY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described in the relevant product documentation, product page, or Limited Warranty Policy.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

For product-related questions, please contact our customer support team at service@axlivomy.com.

Personal Use

Products offered through the AXLIVOMY online store are intended primarily for lawful personal, household, or gift use unless otherwise agreed by AXLIVOMY in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Customers are responsible for ensuring that their purchases and use of our products comply with applicable laws and regulations.

Prohibited Activity

You may not use the AXLIVOMY online store or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

You must not attempt to disrupt the operation of our website, interfere with other customers' access to our Services, or misuse our online systems.

AXLIVOMY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity or violations of these Terms are identified.

Any action taken under this section will be subject to applicable law.

Intellectual Property

Unless otherwise stated, website content, including AXLIVOMY branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by AXLIVOMY, Xi'an Xinjuda Trading Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Nothing in these Terms grants you ownership of our intellectual property or the right to use our brand assets for unauthorized commercial purposes.

Third-Party Services

AXLIVOMY may use third-party service providers to support ecommerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

These third-party services may operate under their own terms, privacy policies, and service conditions.

AXLIVOMY is not responsible for independent third-party services that we do not control. Your use of those services may be subject to the terms and policies established by the relevant providers.

Where appropriate, we encourage you to review the applicable third-party terms before using their services.

Electronic Communications

By placing an order or contacting us electronically, you agree that AXLIVOMY may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications help us manage your transactions, provide requested assistance, and keep you informed about your purchases.

Transactional communications are distinct from promotional marketing communications, which are handled according to our applicable policies and consent requirements.

Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

By using our online store, you acknowledge that personal information may be processed as described in that policy, subject to your applicable privacy rights and any consent requirements imposed by law.

We encourage customers to review our Privacy Policy to understand how information may be handled when browsing our store, placing orders, or contacting customer support.

Disclaimer

To the fullest extent permitted by applicable law, the AXLIVOMY online store and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to display settings, material characteristics, manufacturing tolerances, or product updates.

Nothing in this section excludes or restricts any warranty, representation, or consumer right that cannot legally be excluded or restricted.

Limitation of Liability

To the fullest extent permitted by applicable law, AXLIVOMY and Xi'an Xinjuda Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

The application of any limitation of liability will depend on the circumstances and the laws applicable to the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, cancellations, and other consumer remedies.

These rights may apply regardless of any additional terms described in our store policies.

Nothing in these Terms is intended to waive, restrict, or replace rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Changes to These Terms

AXLIVOMY may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page.

Changes will take effect as stated in the updated Terms or as otherwise required by applicable law. Changes will not retroactively alter completed transactions except where permitted by law or agreed with the customer.

We encourage customers to review these Terms periodically to remain informed about the conditions governing purchases through our online store.

Contact Us

If you have questions regarding these Terms, an order, an AXLIVOMY product, or our store policies, please contact our customer support team.

Brand: AXLIVOMY

Legal Entity: Xi'an Xinjuda Trading Co., Ltd.

Registered Address: Group 4, Lianfeng Village, Ganting Subdistrict, Huyi District, Xi’an, Shaanxi Province, China (2nd Floor, Immediately East of Beiguan Middle School, North of Qiyi East Road).

Unified Social Credit Code: 91610125MAEE0WCP3R

Customer Support Email: service@axlivomy.com

The AXLIVOMY online store is owned and operated by Xi'an Xinjuda Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

AXLIVOMY — Thoughtful Cleaning Essentials for a Better-Organized Home.