Last Updated: September 21, 2026

At AXLIVOMY, we are committed to respecting your privacy and handling your personal information responsibly. We aim to provide a convenient, reliable, and transparent shopping experience while taking reasonable steps to protect the information entrusted to us.

AXLIVOMY operates this website and online store, including related content, features, tools, products, and services, to provide customers with access to practical home cleaning essentials and a dependable shopping experience (collectively, the “Services”).

The AXLIVOMY online store is owned and operated by Xi'an Xinjuda Trading Co., Ltd. Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit our online store, browse our Cleaning Tools, Scrub Accessories, and Sweep & Dust collections, place an order, communicate with customer support, interact with advertisements, or otherwise use our Services.

If any conflict exists between our Terms & Conditions and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the privacy practices described in this policy, subject to any consent requirements and rights provided by applicable law.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Personal information does not include information that has been collected anonymously or processed in a way that it can no longer reasonably identify an individual.

Depending on how you interact with AXLIVOMY, the Services you use, applicable laws, and your privacy choices, we may collect or process the following categories of information.

Contact Information

Information such as your name, email address, telephone number where provided, billing address, and shipping address.

Account Information

Account details, login information, saved addresses, preferences, and related settings where applicable.

Order and Transaction Information

Information about products viewed, products added to your cart, cleaning products purchased, order history, payment status, returns, exchanges, cancellations, and transaction identifiers.

Payment Information

Payment details processed through third-party payment providers. AXLIVOMY generally does not store complete payment card numbers or security codes.

Customer Support Information

Messages, order details, product questions, photographs, videos, and other information you voluntarily provide when contacting our customer support team.

Device Information

Information such as browser type, device type, operating system, IP address, network information, and online identifiers.

Website Usage Information

Information about pages visited, cleaning products viewed, search activity, shopping behavior, checkout interactions, referring websites, and visit dates and times.

Advertising and Analytics Information

Information about advertising interactions, campaign performance, conversion events, and measurement activities where permitted by applicable law.

Cookie and Privacy Preference Information

Information about cookie choices, consent preferences, and browser or device privacy signals.

The specific information collected depends on the Services you use, the information you choose to provide, your device settings, and the applicable privacy requirements.

Sources of Personal Information

AXLIVOMY may collect personal information from several sources, depending on your interactions with our online store.

Directly From You

We may collect information when you place an order, create an account, subscribe to communications, contact customer support, submit a form, or otherwise provide information through our website.

Automatically Through Our Website

We may collect information through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies when you browse or interact with our online store.

Shopify and Ecommerce Service Providers

We may receive information through platforms and services that support our online store operations, website functionality, and customer experience.

Payment Providers

Payment processors may provide transaction-related information necessary to confirm payments, manage orders, process refunds, and maintain transaction records.

Shipping and Logistics Providers

Companies involved in order fulfillment, delivery, and tracking may provide information needed to coordinate shipments and resolve delivery-related inquiries.

Advertising and Analytics Providers

We may receive information from services that help us understand website performance, customer interactions, advertising effectiveness, and conversion activity.

Fraud Prevention and Security Providers

We may receive information from services that help protect our website, verify transactions, detect suspicious activity, and maintain security.

How We Use Your Personal Information

Depending on how you interact with AXLIVOMY and which Services you use, we may process personal information for the following purposes.

Providing and Improving Our Services

We use personal information to operate our website, process orders, arrange shipments, provide tracking updates, manage customer accounts, process returns or refunds, respond to inquiries, and improve the overall shopping experience.

This may include helping customers find relevant product information, understand product specifications, and obtain support regarding Cleaning Tools, Scrub Accessories, and Sweep & Dust products.

Payments and Transactions

We may use personal information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds, cancellations, or other transaction-related activities.

Marketing and Advertising

Where permitted by applicable law, we may use information to measure advertising performance, understand customer interactions, improve marketing campaigns, analyze customer interests, and provide relevant communications.

Advertising-related processing may depend on your privacy choices, applicable consent requirements, and the configuration of the advertising services we use.

Website Analytics and Improvement

We may analyze website activity, product interactions, browsing behavior, and customer journeys to improve website functionality, product presentation, navigation, and user experience.

These insights may help us understand how visitors interact with our product collections and identify opportunities to make our online store more useful and accessible.

Security and Fraud Prevention

We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security issues, misuse, or other potentially harmful activities.

Communicating With You

We may use your personal information to provide customer support, answer questions, send order confirmations, provide shipping updates, respond to requests, and maintain communications related to your purchases or our Services.

Legal and Compliance Purposes

We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual obligations, or lawful requests from authorities.

Cookies and Similar Technologies

AXLIVOMY and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our website.

These technologies may be used to enable essential website functions, maintain shopping cart and checkout functionality, remember website preferences, improve website performance, analyze traffic and customer interactions, measure advertising effectiveness, understand product interests and shopping behavior, and support marketing activities where permitted by applicable law.

Cookies and similar technologies may generally include strictly necessary technologies, functional technologies, analytics technologies, and advertising technologies.

Strictly necessary technologies may remain active because they are required for essential website operations, such as maintaining your shopping cart and enabling checkout.

Where required by applicable law, AXLIVOMY will request appropriate consent before enabling non-essential analytics or advertising technologies.

You may manage available cookie preferences through the cookie controls provided on our website. The options available may vary depending on your location, browser, device, and the technologies used by our store.

Advertising, Analytics and AppLovin

AXLIVOMY may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate advertising performance, improve marketing activities, and protect against fraudulent activity.

One advertising and measurement partner we may work with is AppLovin Corporation (“AppLovin”).

Where enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies to support advertising and measurement activities.

Depending on the technical configuration, applicable law, and your privacy choices, information processed by advertising partners may include your IP address, browser and device information, device or advertising identifiers, website browsing activity, product views, shopping interactions, search activity, cart and checkout events, purchase and conversion information, advertising interactions, campaign performance information, and cookie or privacy preference signals.

AppLovin and similar partners may process information for purposes such as advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improvement of advertising services where permitted by applicable law.

AXLIVOMY does not intentionally provide sensitive personal information for advertising purposes.

The availability and use of particular advertising technologies may vary according to our technical configuration, applicable legal requirements, and your privacy preferences.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide our Services, complete transactions, maintain website security, measure advertising performance, or comply with legal obligations.

Depending on the circumstances, recipients may include Shopify and ecommerce platform providers, payment processors and financial service providers, shipping and logistics providers, customer support service providers, technology and hosting providers, security providers, analytics and measurement providers, advertising and attribution providers, fraud prevention and risk management providers, professional advisers, legal service providers, and government authorities where legally required.

We may also disclose information in connection with business transactions such as mergers, acquisitions, financing, restructuring, or the transfer of business assets.

We aim to limit disclosures to information reasonably necessary for the relevant purpose, subject to applicable law and the arrangements governing the services involved.

Relationship With Shopify

Our online store is hosted through Shopify.

Shopify may collect and process personal information related to your access to and use of our Services in order to provide, maintain, secure, and improve its ecommerce services.

Information submitted through our online store may be processed by Shopify and other service providers located in different countries, depending on service requirements and the technical arrangements used to operate our store.

For more information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy:

https://privacy.shopify.com/en

Shopify and other third-party providers may process information in accordance with their own privacy policies, contractual arrangements, and applicable legal requirements.

Targeted Advertising and Privacy Choices

Depending on applicable privacy laws and the nature of the processing, certain advertising-related activities may be considered targeted advertising, sharing, or other regulated activities.

Where applicable, you may manage your choices through the cookie preference controls available on our website, available privacy-choice tools, browser or device privacy settings, or by contacting AXLIVOMY customer support.

Where legally required and technically supported, AXLIVOMY respects applicable privacy preference signals, including Global Privacy Control (GPC).

The availability and effect of specific privacy controls may depend on your location, the applicable legal framework, and the technical capabilities of our website and service providers.

Marketing Communications

Where permitted by applicable law, AXLIVOMY may send promotional communications regarding products, offers, updates, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

Even after unsubscribing from marketing communications, you may still receive important transactional messages related to orders, payments, shipping, returns, security, or customer support.

These necessary service communications are distinct from promotional marketing messages.

Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

Third-party websites and services may have privacy practices different from those of AXLIVOMY. We are not responsible for the privacy, security, or content practices of third-party services that we do not control.

We encourage you to review the privacy policies and applicable terms of third-party services before providing personal information through those services.

Children's Privacy

AXLIVOMY's website and shopping Services are intended for general customers and are not directed toward children.

We do not knowingly collect personal information from children where parental consent or another legal basis is required under applicable law.

If you believe that a child has provided personal information to us improperly, please contact our customer support team so that we can review the situation and take appropriate action where necessary.

Security of Your Information

AXLIVOMY uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures are intended to support the secure operation of our online store and the responsible handling of information used to process orders and provide customer support.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Please do not send sensitive information such as complete payment card numbers, passwords, or security codes through ordinary email communications.

Data Retention

AXLIVOMY retains personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention purposes may include processing and maintaining customer orders, providing customer support, handling returns, refunds, and exchanges, preventing fraud, maintaining website security, resolving disputes, and meeting legal, tax, accounting, and other regulatory obligations.

The appropriate retention period may vary depending on the type of information, the nature of the relevant transaction, applicable legal requirements, and whether the information remains necessary for legitimate business purposes.

When personal information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

Your Privacy Rights

Depending on where you live and the laws applicable to your personal information, you may have certain rights regarding how your information is collected, used, and processed.

Right to Access

You may have the right to request information about the personal data we hold about you and obtain access to eligible information.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable legal exceptions and retention requirements.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Portability

You may have the right to request a copy of eligible personal information in a portable format where required by applicable law.

Right to Object

You may have the right to object to certain types of processing, subject to the applicable legal framework.

Right to Withdraw Consent

Where processing is based on your consent, you may have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right to Opt Out

Where applicable, you may have the right to opt out of certain advertising-related processing activities, including targeted advertising or other activities defined by applicable privacy laws.

The availability and scope of these rights depend on your location and the applicable legal requirements. Certain exceptions may apply.

To submit a privacy request or ask questions about your rights, please contact us at service@axlivomy.com. We may need to verify your identity and request additional information before processing your request, as permitted or required by law.

International Data Transfers

AXLIVOMY works with service providers, technology partners, payment providers, advertising partners, and logistics providers that may operate in different countries.

As a result, personal information may be transferred, processed, or stored outside your country of residence.

The data protection laws of these countries may differ from those in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used for international data transfers.

Changes to This Privacy Policy

AXLIVOMY may update this Privacy Policy from time to time to reflect changes in our business operations, website functions, technologies, service providers, or applicable legal requirements.

When updates are made, we will revise the “Last Updated” date displayed at the beginning of this policy.

We encourage you to review this page periodically to remain informed about our privacy practices.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to our privacy practices.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact our customer support team.

Brand: AXLIVOMY

Legal Entity: Xi'an Xinjuda Trading Co., Ltd.

Registered Address: Group 4, Lianfeng Village, Ganting Subdistrict, Huyi District, Xi’an, Shaanxi Province, China (2nd Floor, Immediately East of Beiguan Middle School, North of Qiyi East Road).

Unified Social Credit Code: 91610125MAEE0WCP3R

Customer Support Email: service@axlivomy.com

AXLIVOMY is owned and operated by Xi'an Xinjuda Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We are committed to communicating clearly, handling customer information responsibly, and providing a dependable shopping experience for customers exploring our Cleaning Tools, Scrub Accessories, and Sweep & Dust collections.

AXLIVOMY — Thoughtful Cleaning Essentials for a Better-Organized Home.