At AXLIVOMY, we are committed to providing practical, reliable home cleaning products and a clear, supportive customer experience.

Our collection focuses on Cleaning Tools, Scrub Accessories, and Sweep & Dust essentials designed to support everyday household care. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution.

90-Day Limited Warranty

Most AXLIVOMY products purchased through our online store are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal, intended use.

Depending on the circumstances, available remedies may include a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.

What Is Covered

Our limited warranty may cover qualifying issues involving materials, workmanship, construction, or product functionality under normal, intended use.

Manufacturing Defects

Defects in materials or workmanship that affect the normal operation, structural integrity, or intended functionality of the product may qualify for warranty assistance.

Functional Issues

Eligible functional issues may include problems with brush heads, handles, detachable attachments, fasteners, moving components, or other product features that prevent the item from functioning as intended.

Such issues must occur during normal, intended use and must not result from misuse, improper handling, unauthorized modification, or external damage.

Structural Defects

Problems with a product's construction, assembly, connections, or components may qualify when they result from a manufacturing defect rather than accidental damage, improper assembly, modification, or misuse.

Products Damaged on Arrival

Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance or another appropriate remedy under our applicable policies.

Please contact our customer support team promptly after delivery so that we can review the condition of your product and advise you on the next steps.

What Is Not Covered

The warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper installation or assembly; misuse or use outside the product's intended purpose; or failure to follow the supplied instructions.

It also generally excludes damage caused by unsuitable cleaning methods, exposure to harsh chemicals, excessive heat, prolonged moisture where unsuitable, improper storage, unauthorized repairs or modifications, normal wear and tear, loss or theft, and damage occurring after the applicable warranty period.

Cosmetic changes resulting from regular use, including ordinary surface wear and minor changes in appearance, are generally not considered manufacturing defects when they do not affect the product's intended functionality.

Minor variations in color, finish, texture, dimensions, material characteristics, or decorative details are also generally not considered defects when they fall within normal manufacturing tolerances and do not affect normal product use.

These exclusions apply only to the extent permitted by applicable law and do not limit any statutory consumer rights that cannot legally be excluded.

Damaged or Defective Items

If your AXLIVOMY product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, your name and email address, a brief description of the issue, and clear photographs showing the affected product.

If the issue involves a detachable attachment, handle connection, assembly problem, or other functional concern, a short video demonstrating the issue may also be helpful. For products damaged during shipping, please include photographs of the inner packaging, outer shipping box, and shipping label where available.

Please keep the original product and packaging until our customer support team has reviewed your request and advised you on the appropriate next steps.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team through the official email address provided below.

Email: service@axlivomy.com

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team will normally review your request and aim to respond within 24–48 business hours.

Additional information may be requested if necessary to understand the issue, verify warranty eligibility, and determine the appropriate resolution.

Please do not return a product before receiving instructions from our customer support team. The correct return address and procedure will be provided where a return is required.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer a comparable replacement product, a replacement component or accessory where available, store credit, or another appropriate solution, depending on the circumstances and applicable requirements.

Replacement availability may vary according to current inventory, product specifications, and the nature of the warranty claim.

Any proposed resolution will be handled in accordance with our applicable policies and consumer protection obligations.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue, the circumstances of the claim, our applicable Return & Refund Policy, and applicable law.

When a refund is approved, it will normally be issued to the original payment method unless another method is permitted by the applicable payment provider or required by law.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchases you wish to return within the applicable return period, subject to the relevant conditions.

Our Limited Warranty Policy applies to qualifying manufacturing defects and product-related functional issues that occur during the applicable warranty period.

The eligibility requirements and available remedies may differ depending on the circumstances. Please review our Return & Refund Policy for complete information regarding returns, refunds, and applicable conditions.

Nothing in this policy limits consumer rights that may apply under mandatory local law.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it, where practical.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, damaged product, and any affected internal packaging.

For products containing multiple cleaning components or detachable accessories, please also photograph any damaged or missing parts.

This information helps us assess the situation more efficiently and determine the appropriate next steps under our applicable policies.

Product Care

To help maintain your AXLIVOMY cleaning products in good condition, follow all supplied product instructions and use each item only for its intended purpose.

Handle cleaning tools, brush heads, handles, attachments, fasteners, and other components carefully. Avoid excessive force, unnecessary bending, twisting, or impact that could damage the product.

Use suitable cleaning methods and materials for the specific product. Avoid harsh chemicals, excessive heat, or prolonged exposure to moisture where these conditions may damage the materials or affect functionality.

Where appropriate, rinse reusable cleaning accessories after use, remove accumulated dirt or residue, and allow the product to dry thoroughly before storage.

Store products and detachable accessories in a clean, suitable environment when not in use. Follow any product-specific assembly, maintenance, and care instructions provided with your purchase.

Improper use, assembly, cleaning, or maintenance may affect warranty eligibility where permitted by applicable law.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded or restricted.

Depending on your location, you may have additional statutory rights relating to defective products, product conformity, repairs, replacements, refunds, or other consumer remedies.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team.

Brand: AXLIVOMY

Legal Entity: Xi'an Xinjuda Trading Co., Ltd.

Unified Social Credit Code: 91610125MAEE0WCP3R

Registered Address: Group 4, Lianfeng Village, Ganting Subdistrict, Huyi District, Xi’an, Shaanxi Province, China (2nd Floor, Immediately East of Beiguan Middle School, North of Qiyi East Road).

Customer Support Email: service@axlivomy.com

We aim to respond to customer inquiries within 24–48 business hours.

When contacting us about an existing order or warranty claim, please include your order number and the email address used during checkout. For product-related issues, clear photographs and a brief description of the problem will help us review your request more efficiently.

AXLIVOMY is operated by Xi'an Xinjuda Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

AXLIVOMY — Thoughtful Cleaning Essentials for a Better-Organized Home.