Welcome to AXLIVOMY

At AXLIVOMY, we are committed to providing responsive, reliable, and thoughtful customer support throughout your shopping experience. We believe that a well-organized home begins with practical solutions, carefully selected cleaning tools, and products designed to make everyday cleaning simpler and more efficient.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our home cleaning collection, our customer care team is here to help.

For inquiries regarding orders, delivery, product details, returns, after-sales support, or business and wholesale opportunities, please contact us through our official customer support email.

1. Customer Support by Email

Customer Support Email: service@axlivomy.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please provide the product name, your order number if applicable, and a brief description of your question or concern. Where relevant, you may also include clear photos or a short video showing the product condition, its components, or the issue you have encountered.

Providing these details helps us better understand your request and offer more efficient assistance.

2. Customer Support Hours

Customer Support Email: service@axlivomy.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during public holidays, promotional periods, or times of unusually high inquiry volume. We appreciate your patience and will do our best to assist you as promptly as possible.

3. Orders, Shipping & After-Sales Support

At AXLIVOMY, we aim to make every stage of your shopping experience straightforward and dependable. Our support team can assist with order status and tracking, shipping and delivery inquiries, product information, usage and care guidance, damaged or defective items, incorrect or incomplete orders, returns, and other after-sales questions.

We also welcome inquiries regarding product specifications, cleaning applications, and potential business or wholesale partnerships.

To help us review your request efficiently, please provide your order number and the email address used when placing your order.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the product, its packaging, and any affected components so that our team can assess the situation and advise you on the appropriate next steps.

4. Product Support

AXLIVOMY offers a considered selection of home cleaning essentials designed to support practical, efficient, and organized everyday living. Our collection focuses on three core categories: Cleaning Tools, Scrub Accessories, and Sweep & Dust.

From everyday cleaning tasks to detailed scrubbing and routine dust removal, our products are selected to help you maintain a cleaner, more comfortable living environment with greater ease.

If you need assistance with a product, our customer care team can help with questions about product dimensions, materials and finishes, intended applications, cleaning and scrubbing functions, product components, assembly or operation instructions where applicable, maintenance and care recommendations, included accessories, product variations, and general usage guidance.

Product specifications and recommended applications may vary by item. To help us provide accurate information, please include the product name, product link if available, or relevant order details when contacting our team.

5. Business & Wholesale Inquiries

AXLIVOMY welcomes inquiries from retailers, distributors, commercial buyers, home and cleaning product businesses, and other potential business partners who share an interest in practical home care solutions.

For wholesale purchasing, distribution opportunities, bulk orders, or other commercial inquiries, please contact us at:

Email: service@axlivomy.com

To help us understand your requirements, we recommend using a clear email subject such as Business Inquiry or Wholesale Inquiry.

Where possible, please include your company name, target market or region, estimated order volume, and a brief description of your business needs or proposed partnership.

Our team will review your inquiry and respond according to the information provided.

6. Corporate Information

Brand Name: AXLIVOMY

Legal Entity: Xi'an Xinjuda Trading Co., Ltd.

Unified Social Credit Code: 91610125MAEE0WCP3R

Registered Business Address: Group 4, Lianfeng Village, Ganting Subdistrict, Huyi District, Xi’an, Shaanxi Province, China (2nd Floor, Immediately East of Beiguan Middle School, North of Qiyi East Road).

Customer Support Email: service@axlivomy.com

AXLIVOMY is operated by Xi'an Xinjuda Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

Our business focuses on home cleaning essentials across three core categories: Cleaning Tools, Scrub Accessories, and Sweep & Dust. Through a practical product selection and a customer-focused approach, we aim to support more efficient cleaning routines and well-maintained living spaces.

We're Here to Help

At AXLIVOMY, we believe that everyday cleaning should feel more manageable, organized, and convenient. From choosing the right cleaning tools to caring for your products after delivery, our team is committed to making your shopping experience clear, helpful, and reliable.

If you have any questions about our products, your order, shipping, returns, or business opportunities, please contact us at:

Email: service@axlivomy.com

Thank you for choosing AXLIVOMY. We appreciate your trust and look forward to supporting your everyday home care needs.

AXLIVOMY — Thoughtful Cleaning Essentials for a Better-Organized Home.