At AXLIVOMY, we aim to provide a clear, reliable, and convenient shipping experience from the moment your order is placed until it arrives at your door.

Our collection focuses on practical home care essentials across three core categories: Cleaning Tools, Scrub Accessories, and Sweep & Dust. We take care to prepare orders appropriately, using suitable packaging materials where necessary to help protect products during transportation and ensure they arrive in satisfactory condition.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain cleaning products with multiple components, extended handles, detachable accessories, or special packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on the destination, product type, package size, and items included in your order.

Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.

Certain products, including larger cleaning tools, long-handled accessories, or items requiring special packaging, may require different shipping arrangements depending on the destination and transportation requirements.

Packaging and Product Protection

AXLIVOMY offers a range of practical cleaning essentials, which may include cleaning tools, scrubbing accessories, sweeping tools, dust-removal products, and other household cleaning items.

Depending on the product, an order may contain handles, brush heads, detachable attachments, wiping components, or other individual parts. Where appropriate, these items are packaged using suitable protective materials to help reduce movement, friction, and impact during transportation.

Please handle your package carefully upon delivery and inspect your products as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints. Temporary gaps between tracking updates do not necessarily mean that your package has stopped moving.

Delivery Delays

Although we work with logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, or unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and assist you with the next appropriate steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Before submitting your order, please carefully review your recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and other required delivery information.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

AXLIVOMY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

AXLIVOMY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.

Customers are encouraged to review any applicable import requirements before placing an international order.

Damaged or Defective Products During Shipping

We recommend inspecting your AXLIVOMY order promptly after delivery to confirm that the products and included components have arrived in satisfactory condition.

If your order arrives damaged, broken, scratched, defective, incomplete, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging, photographs of the outer shipping box, and a photograph of the shipping label where available.

If the issue involves a detachable component, assembly, or product functionality, a short video may also be helpful.

Please do not discard the affected product or its packaging until our customer support team has reviewed the issue and advised you on the appropriate next steps.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, the tracking information available, and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking your mailbox or usual delivery area, front or rear entrances, building reception or mailroom, and other designated delivery locations.

You may also wish to check with household members or neighbors and contact the local delivery carrier for additional information.

If you are still unable to locate your package, please contact our customer support team. We will review the available delivery information with you and advise you on the next steps.

Split Shipments

In some cases, products from the same order may be shipped separately due to inventory location, product size, packaging requirements, warehouse availability, or fulfillment arrangements.

For example, multiple cleaning tools or accessories within one order may be dispatched in separate packages depending on their dimensions, storage location, or preparation requirements.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because AXLIVOMY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving AXLIVOMY cleaning products, we recommend opening the package carefully and avoiding sharp tools near the contents.

Remove protective packaging gently, paying particular attention to handles, brush heads, detachable attachments, fasteners, and other individual components.

Inspect your products before disposing of the packaging and confirm that any included parts are present.

Where assembly or attachment is required, review the applicable product instructions before use. Place or store your cleaning tools appropriately, and follow the recommended care instructions for the specific materials and components.

These simple precautions can help you check your order thoroughly and prepare your products for their intended household cleaning tasks.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team through the official email address below.

Brand: AXLIVOMY

Legal Entity:Xi'an Xinjuda Trading Co., Ltd.

Registered Address: Group 4, Lianfeng Village, Ganting Subdistrict, Huyi District, Xi’an, Shaanxi Province, China (2nd Floor, Immediately East of Beiguan Middle School, North of Qiyi East Road).

Unified Social Credit Code: 91610125MAEE0WCP3R

Customer Support Email: service@axlivomy.com

AXLIVOMY is operated by Xi'an Xinjuda Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged, incomplete, or product-related shipping inquiries, including clear photographs of the product and packaging will help us review the situation more effectively.

AXLIVOMY — Thoughtful Cleaning Essentials for a Better-Organized Home.